Ascend Core: Managed IT That Connects to Business Outcomes

One accountable team, not a stack of separate contracts

The full day-to-day load, covered by one team.

Ascend Core is the managed IT foundation from Ascend Technologies, delivered as one integrated partnership instead of a stack of separate contracts. It combines 11 managed services under a single per-user monthly rate:

• Managed Service Desk: 24/7 help desk support for incidents, requests, and changes
• Patch Management: automated patching for workstations and servers
• Managed Microsoft Defender (Ascend Defend Shield): managed endpoint detection and response on the Microsoft Security Platform, with 24/7 SOC monitoring
• Microsoft 365 Management: ongoing administration and support for the full Microsoft 365 suite
• Infrastructure Monitoring: 24/7 monitoring of servers, network devices, and critical systems
• Router, ISP and Firewall Management: proactive management of your routers, internet connectivity, and managed firewall
• Ascend Security Awareness Program: ongoing phishing simulations and security training
• Microsoft 365 Backup: automated, recoverable backups of your Microsoft 365 data
• Ascend Intelligence Platform: secure, governed access to enterprise AI tools for your whole team
• Dark Web Monitoring: continuous scanning for exposed company credentials and data
• Advanced ITSM: enterprise IT service management through ServiceNow, with transparent, trackable requests

Essential security, Ascend Defend Shield, is built into Core from day one, so your environment is protected without a separate purchase.

The point of Core is accountability. A small internal IT team can operate with the depth of a much larger one because one partner owns the outcome rather than pointing to the next vendor.