Managed IT & Security · Services Overview

Managed IT, Cybersecurity, and AI Governance Services From Ascend Technologies

Ascend Technologies provides managed IT and security services, along with AI governance, to organizations that want one accountable team behind their technology. Find the service you need below, or talk to an expert about your environment.

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One accountable team
Services › All Services
Index
Managed IT Services
Help desk · Infrastructure · vCIO · Cloud · Microsoft 365
5 services
Cybersecurity Services
MDR · Identity · Email · NGFW · vCISO · Vulnerability
6 services
AI Governance and Compliance
Intelligence Platform · Copilot readiness · AI management
3 services
14
Services
3
Packages
7
Industries
Microsoft Security Threat Protection Specialization
Elite 150
Named to the CRN MSP 500
MSP 501
Named to the Channel Futures MSP 501
Microsoft
Security Threat Protection Specialization
Managed IT · 5 services

Managed IT Services

Ascend Technologies’ managed IT services cover the day-to-day technology your organization runs on, so your internal team can spend its time on projects instead of upkeep.

01
24/7 Help Desk & Support

Ascend provides round-the-clock help desk coverage for your end users, so technology issues get resolved without waiting for business hours.

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02
Managed Infrastructure

Ascend manages your servers, networks, and endpoints on an ongoing basis, keeping infrastructure running without adding internal headcount to watch it.

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03
vCIO / IT Strategy

Ascend gives you access to a virtual CIO for technology strategy, budget planning, and roadmap development, so IT decisions connect to where the business is headed.

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04
Cloud Management

Ascend handles provisioning, monitoring, and optimization of your cloud environments, so cloud infrastructure scales with the business instead of becoming its own project.

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05
Microsoft 365 Management

Ascend administers and supports Microsoft 365, including Teams, SharePoint, and OneDrive, so the platform stays configured and current.

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Cybersecurity · 6 services

Cybersecurity Services

Ascend Technologies’ cybersecurity services protect your environment where attackers most often target, with a security team that responds when something goes wrong.

01
Managed Detection & Response

Ascend’s security team monitors your environment around the clock and responds when something looks wrong, rather than only sending you an alert.

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02
Identity & Access Management

Ascend controls who can reach your systems and data, reducing the chance that one compromised password turns into a broader breach.

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03
Email Security

Ascend stops phishing, malware, and business email compromise before those threats reach an inbox.

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04
Perimeter Security (NGFW)

Ascend manages next-generation firewalls (NGFW) that inspect and filter traffic at the edge of your network, blocking threats before they reach internal systems.

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05
vCISO

Ascend gives you access to a virtual Chief Information Security Officer (vCISO) for security strategy, risk oversight, and board-level reporting, without the cost of a full-time hire.

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06
Vulnerability Management

Ascend scans your environment for security weaknesses and remediates them on an ongoing basis, closing gaps before they can be exploited.

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AI Governance · 3 services

AI Governance and Compliance Services

Ascend Technologies’ AI governance and compliance services help organizations adopt AI tools in line with their security and regulatory requirements, rather than discovering risks after employees have already started using them.

01
Ascend Intelligence Platform

The Ascend Intelligence Platform gives your team a single governed environment to access multiple AI tools, with IT visibility and control over how AI is used.

Explore the Ascend Intelligence Platform
02
Microsoft Copilot Readiness Assessment

Ascend assesses your Microsoft 365 environment to determine whether you’re ready to deploy Microsoft Copilot, covering licensing, data governance, and security prerequisites.

Explore the Microsoft Copilot Readiness Assessment
03
AI Management and Compliance

Ascend provides ongoing governance of AI use across your organization, from policy development and risk assessment to alignment with emerging AI regulations.

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Managed services packages

Managed Services Packages That Bring Services Together

Ascend Core is Ascend Technologies’ primary managed services package, delivered under one agreement. It includes Ascend Defend Shield and a starter version of Ascend Intelligence from day one. For organizations that need more, Ascend Defend Guardian and the full Ascend Intelligence package are available as upgrades. Compare all managed services packages, or go straight to Ascend Core, Ascend Defend Guardian, or Ascend Intelligence. Each service page notes whether that service is part of a package.

PRIMARY PACKAGE
Ascend Core
Delivered under one agreement

Includes Ascend Defend Shield and a starter version of Ascend Intelligence from day one.

Explore Ascend Core
UPGRADE
Ascend Defend Guardian
For organizations that need more

Available as an upgrade to Ascend Core.

Explore Ascend Defend Guardian
UPGRADE
Ascend Intelligence
The full Ascend Intelligence package

Available as an upgrade from the starter version included in Ascend Core.

Explore Ascend Intelligence
Compare all managed services packages
Industries

Managed IT and Security Services for Your Industry

Ascend Technologies works with organizations in regulated industries, and every engagement accounts for the compliance environment in which you operate. See how Ascend supports organizations in healthcare, financial services, private equity, insurance, manufacturing, legal, and accounting.

Healthcare
Healthcare IT services
Financial Services
Financial Services IT services
Private Equity
Private Equity IT services
Insurance
Insurance IT services
Manufacturing
Manufacturing IT services
Legal
Legal IT services
Accounting
Accounting IT services
Salesforce · 2 services

Salesforce Solutions

Ascend Technologies helps organizations get more from Salesforce, from the initial build to the day-to-day support that keeps it working for the business.

See all Salesforce solutions
01
Salesforce Consulting

Ascend implements, customizes, and integrates Salesforce so the platform fits how your teams sell and serve customers.

Explore Salesforce Consulting
02
Salesforce Managed Services

Ascend provides ongoing administration and support for your Salesforce environment, so it keeps pace with the business instead of generating a backlog of requests.

Explore Salesforce Managed Services
Switching providers

Why Organizations Replace Their Current Provider With Ascend

Organizations usually come to Ascend Technologies with a provider already in place, and they switch when that provider stops at closing tickets. Ascend puts IT, security, and AI governance with one team, so there’s no question about who owns a problem when something breaks. Ascend holds the Microsoft Security Threat Protection Specialization and has been named to both the CRN MSP 500 Elite 150 and the Channel Futures MSP 501. (See our recognition and credentials.)

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Recognition & credentials
CRN MSP 500
Elite 150
Channel Futures
MSP 501
Microsoft Security
Threat Protection Specialization
See our recognition and credentials
Ascend Technologies managed IT and security professionals in a data center operations center
FAQs

Frequently Asked Questions

Ascend Technologies offers managed IT services, cybersecurity services, and AI governance and compliance services. Managed IT covers help desk, infrastructure, cloud, Microsoft 365, and IT strategy. Cybersecurity covers detection and response, identity, email, perimeter security, vulnerability management, and vCISO services. AI governance covers Microsoft Copilot readiness and ongoing AI management and compliance.

An Ascend Technologies service is a single capability, such as managed detection and response or cloud management. A package is a defined bundle of services delivered under one agreement. Ascend offers three packages: Ascend Core, Ascend Defend Guardian, and Ascend Intelligence.

Yes. Ascend Technologies regularly works with organizations replacing an existing managed services provider, typically because that provider has become reactive and ticket-driven.

Ascend Technologies serves organizations in healthcare, financial services, private equity, insurance, manufacturing, legal, and accounting, with services shaped around each industry’s compliance requirements.

No. Ascend Technologies is a managed IT and security services provider. It is not affiliated with Ascend Software.

Not sure which service you need?

Talk to an Ascend Technologies expert. Tell us what’s slowing your team down or keeping you up at night, and we’ll point you to the right service, a package, or a combination of both.

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Managed IT, cybersecurity, and AI governance
One accountable team
Microsoft Security Threat Protection Specialization