Technology Solutions Driving Your Success

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Managed IT, cybersecurity and infrastructure — delivered by a team that measures every engagement against five outcomes, not a checklist of tickets.

SOC 2 Type II HIPAA PCI-DSS ISO 27001
240 clients · 17 years · 140 engineers · 62 certifications ASND / Q2 · 2026
Trusted by 240 operators · 11 industries Financial · Healthcare · Manufacturing · Public sector
HOLMESMurphy & Co
KCGKolton Consulting
HIRSHIndustries
PARAMOUNTAdvisors
MERIDIANFinancial Group
NORTHWINDHealth Partners
ARC & CO.Legal
LEVEEManufacturing
STONEBRIDGECredit Union
OKLEYDiagnostics
CEDARWOODSchools
BRIGHTPATHLogistics
The S5 Service Outcome Model

Every engagement,
graded against five outcomes.

Element set · v2.6
S5
Speed · Security · Stability · Scale · Skills
Live formula
Sp + Se + St + Sc + Sk
Currently bonding
Manage Sp + St + Sk · service desk + infra
01 · Catalyst
Sp01
Speed
Rapid delivery. Commercial velocity, without shortcuts.
12.4 msmean · MTTR
02 · Shield
Se02
Security
Protection against threats — 24/7 SOC, MDR, MFA.
SOC 2Type II
00 · Core
S5
Service Outcome Model
Optimize · Customize · Modify. Every package is a formula of these five.
ASNDCore bond
03 · Ballast
St03
Stability
Consistency of performance across platforms and time zones.
99.99%uptime SLA
04 · Amplifier
Sc04
Scale
Capacity to handle growth — elastic cloud, infra and licensing.
3.4×avg. throughput
05 · Conductor
Sk05
Skills
Expertise to meet needs — 140 engineers, 62 certifications.
140engineers
Core elements The five outcomes every engagement is graded against.
Accent spectrum Amber · Teal · Coral. A palette, not a label.
Signal lime Reserved for outcomes, KPIs and calls to action.
Three packages. One formula each.

Manage. Defend.
Ascend.

Core managed services are priced per user seat, monthly recurring, on a three-year term with quarterly true-ups. Project and advisory work bills at engineer rate. No mystery line items.

09
Mn
Service Desk · Infra

Manage

Run the business day to day. 24×7 service desk, private cloud and NOC — the boring parts that cost you the most when they break.

Formula Sp+St+Sk
  • 24×7 Service Desk — end user support, workstation mgmt & patching
  • M365 & AD — license, backup, identity, self-service portal
  • Infrastructure NOC — firewall, router, switch, server, patching
  • Private Cloud — hosted compute + BaaS & DRaaS
  • Vendor management — one throat to choke across your stack
Per seat / month $—custom
3-yr · quarterly true-ups
10
Df
Cybersecurity

Defend

Cybersecurity Management in two tiers. Guardian is the baseline; Shield adds identity and EDR. 24/7 SOC across both.

GuardianBasic Security Suite
  • Endpoint security
  • Email security
  • MFA
  • Security Awareness Training
  • SIEM
  • Dark web monitoring
  • Managed DNS security
  • Vulnerability management
ShieldAdvanced Security Suite
  • Everything in Guardian
  • Identity Protection
  • Endpoint Detection & Response
  • Email encryption
  • Advanced SIEM
  • 24/7 SOC monitoring
Formula Se+St+Sc
Per seat / month $—custom · tiered
3-yr · tier upgrade anytime
11
As
Strategy · Full S5

Ascend

Manage & Defend combined, plus the advisory and project work that moves the business. The full stack, one bill.

Formula Sp+Se+St+Sc+Sk
  • Everything in Manage + Defend Shield
  • M365 + Azure — licensing, Copilot Readiness, deployment
  • Salesforce + HubSpot — CRM implementation & integration
  • Application Dev & Integration
  • Compliance & Risk — HIPAA, SOC 2, PCI-DSS
  • PE-specific — M&A IT due diligence, TSA, carve-outs, exit readiness
Monthly recurring $—custom · partnership
avg. contract $100k–$500k
Rate card · 2026 project & advisory Billed against Ascend or stand-alone. Hourly, scoped, or fixed-fee.
Consulting Engineer$182/hr
Senior Consulting Engineer$202/hr
Consulting Architect$259/hr
Senior Consulting Architect$285/hr
Experience the Ascend Difference

A partnership, not a ticket queue.

When you choose ASND, you gain a team committed to your long-term outcomes. Local expertise, global reach, and a practice built around professionalism — not reactive firefighting.

Fig. 01 · Ops
Named team 4–7ppl
Response 8m 42smean
Local Expertise, Global Reach

Engineers who sit next to your business.

You get a named team, not a shared queue. Quarterly reviews are led by the same engineer who monitors your environment.

TUE 14:02 Firewall policy pushed — 0 incidents
TUE 13:47 Patch cycle · 142 endpoints · complete
TUE 13:31 Backup verify — Azure East · PASS
Fig. 02 · Roadmap
Audit 30days
Score lift +38pts
Committed to Your Success

Strategy from day one — not three quarters in.

Every engagement begins with a 30-day Audit. We map your environment against S5, score it, and ship a remediation plan.

Week 1Discover
Week 2Map
Week 3Score
Week 4Plan
4 deliverables Running now · Holmes Murphy
Why ASND

Four things we refuse to compromise on.

We've turned down the accounts that asked for any of these. It's not a policy, it's the company.

01

Local expertise, global reach.

US-based engineers, with vendor partnerships in 22 countries. You get the Rolodex of a global firm from people who live in your city.

02

Committed to your success.

Every contract ties our fees to your S5 scorecard. We get paid more when your environment gets measurably better.

03
62 CERTS

Unmatched depth & quality.

Every engineer holds at least two vendor certifications. Every named team includes a principal with 10+ years in your vertical.

04

Partnership & personal service.

You will never be routed through a chatbot before a human. Every named team has a hotline; it rings the engineer, not a center.

05

Outcome-based contracts.

Fixed-fee, outcome-graded engagements. No surprise line items, no scope creep disguised as change orders.

06

A team you stay with.

Named teams rotate < 6% per year — roughly one fifth of industry churn. The engineer who onboarded you is still here in year five.

Book a 30-day S5 Audit

Map your stack.
Score the gaps.
Ship the fix.

No commitment. We'll score your environment across all five outcomes and hand you a remediation plan you can act on, with or without us.

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